Privacy Policy
Off-Market Advantage (“we,” “us,” or “our”) is an Alberta, Canada based real estate solutions company. We respect your privacy and handle personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1.Information we collect
We only collect information you choose to give us, plus limited technical data generated by your visit:
- Contact information — your name, phone number, email address, and preferred method of contact when you call, text, email, or submit your details through this site.
- Property information — the property address, its condition, mortgage or title details you share, your timeline, and the outcome you are looking for.
- Communications — records of our conversations, messages, and any documents you send us while we evaluate a potential purchase.
- Technical data — basic, non-identifying website data such as browser type, device type, pages viewed, and approximate region, used to keep the site working and understand how visitors use it.
2.How we use your information
- To respond to your inquiry and discuss your property and goals.
- To evaluate the property and prepare an offer or proposed solution.
- To complete a transaction if we reach an agreement — including working with lawyers, title and closing professionals, and lenders as needed.
- To follow up with you about your inquiry, with your consent.
- To operate, secure, and improve this website.
- To meet legal, tax, and regulatory obligations.
We do not use your information for purposes unrelated to the above without asking you first.
3.Calls, texts, and emails
By providing your phone number or email address, you consent to us contacting you about your inquiry by phone, text message (SMS), or email, in accordance with Canada's Anti-Spam Legislation (CASL). Standard message and data rates from your carrier may apply. You can withdraw consent at any time — reply STOP to a text, use the unsubscribe link in an email, or simply tell us, and we will stop.
4.When we share information
We never sell your personal information. We share it only:
- With professionals needed to complete a transaction — for example lawyers, title and escrow providers, appraisers, inspectors, and lenders.
- With service providers who help us run our business (such as phone, messaging, and website hosting providers), who may only use it to provide services to us.
- With potential purchase partners or assignees, where a transaction structure requires it and as described in our agreement with you.
- Where required by law, court order, or a government authority with lawful jurisdiction.
Some service providers may store data outside Alberta or outside Canada; where they do, your information may be subject to the laws of those jurisdictions.
5.How long we keep it
We keep personal information only as long as needed for the purposes above and to meet legal and contractual requirements. Records related to completed transactions are retained as required by law; inquiry records that do not lead to a transaction are deleted or anonymized once they are no longer needed.
6.How we protect it
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information — including limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take protecting your information seriously.
7.Your rights
Subject to limited exceptions under PIPA and PIPEDA, you may:
- Ask what personal information we hold about you and how we use it.
- Request a correction to inaccurate or incomplete information.
- Withdraw your consent to further contact or handling of your information (which may limit our ability to work with you).
- Make a complaint — to us first, and if unresolved, to the Office of the Information and Privacy Commissioner of Alberta.
To exercise any of these rights, contact us using the details at the bottom of this page.
8.Cookies and analytics
This site may use essential cookies and privacy-respecting analytics to understand how visitors use it. We do not use this data to identify you personally. You can block or delete cookies in your browser settings; the site will still work.
9.Children
Our services are intended for property owners of legal age. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
10.Changes to this policy
If we update this policy, we will post the new version here and change the “Last updated” date above. Material changes to how we use information already collected will only be made with your consent where the law requires it.